FAQ
Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
We are a home-based bakery specializing in a variety of homemade treats. Our menu includes a wide range of cookies, cakes, and traditional Malay kuih. We also offer eggless options for our cookies, cakes, and muffins.
2. Are your products suitable for those with egg allergies?
We offer eggless options for our cookies, cakes, and muffins. However, please note that these items are prepared in a kitchen where eggs are also used. While we take great care to avoid cross-contamination, we cannot guarantee that our products are entirely free of trace allergens. Please inform us of any allergies when you place your order.
3. Is Soenakz a halal business?
Yes, we are a Muslim-owned halal business. All our ingredients are sourced to be halal, and our kitchen practices adhere to strict hygiene standards.
4. Do you have a physical store?
We operate as a home-based bakery, so we do not have a physical retail shop. You can place your orders online.
5. Where are you located for self-collection?
Our self-collection point is located in Bedok North Road, Singapore. The full address will be provided upon confirmation of your order.
6. Do you offer delivery?
Yes, we offer islandwide delivery in Singapore for a small fee. The delivery cost will be calculated when you place your order.
7. How do I place an order?
You can place an order by contacting us directly. For standard orders, we typically require at least two days' notice. For larger orders, such as for events or weddings, we recommend placing your order at least four weeks in advance to ensure we can accommodate your request.
8. Do you have a Food Hygiene Certificate?
Yes, we hold a Food Hygiene Certificate to ensure that all our products are prepared in a clean and safe environment, following the highest standards of food safety.
9. How should I store my baked goods to keep them fresh?
To ensure your treats remain delicious, we recommend storing them in an airtight container. Specific storage instructions for each item (e.g., room temperature or refrigerated) can be provided upon request or will be included with your order.
10. What is your cancellation or refund policy?
We understand that plans can change. Please contact us as soon as possible if you need to cancel or reschedule your order. Orders canceled with sufficient notice may be eligible for a partial or full refund, depending on the stage of preparation.
11. Can I request a custom cake or a specific design?
We love creating unique bakes for your special events! Please contact us with your custom request, including details like size, flavor, and design ideas. We will let you know if we can accommodate your request and provide a quote.
12. What payment methods do you accept?
We accept payment via PayNow. Full payment or a deposit is required to confirm your order.
13. Do you offer discounts for bulk orders?
Yes, we may offer special pricing for large or bulk orders. Please contact us to discuss your needs and we will provide a customized quote.
1. What kind of products do you offer?
We are a home-based bakery specializing in a variety of homemade treats. Our menu includes a wide range of cookies, cakes, and traditional Malay kuih. We also offer eggless options for our cookies, cakes, and muffins.
2. Are your products suitable for those with egg allergies?
We offer eggless options for our cookies, cakes, and muffins. However, please note that these items are prepared in a kitchen where eggs are also used. While we take great care to avoid cross-contamination, we cannot guarantee that our products are entirely free of trace allergens. Please inform us of any allergies when you place your order.
3. Is Soenakz a halal business?
Yes, we are a Muslim-owned halal business. All our ingredients are sourced to be halal, and our kitchen practices adhere to strict hygiene standards.
4. Do you have a physical store?
We operate as a home-based bakery, so we do not have a physical retail shop. You can place your orders online.
5. Where are you located for self-collection?
Our self-collection point is located in Bedok North Road, Singapore. The full address will be provided upon confirmation of your order.
6. Do you offer delivery?
Yes, we offer islandwide delivery in Singapore for a small fee. The delivery cost will be calculated when you place your order.
7. How do I place an order?
You can place an order by contacting us directly. For standard orders, we typically require at least two days' notice. For larger orders, such as for events or weddings, we recommend placing your order at least four weeks in advance to ensure we can accommodate your request.
8. Do you have a Food Hygiene Certificate?
Yes, we hold a Food Hygiene Certificate to ensure that all our products are prepared in a clean and safe environment, following the highest standards of food safety.
9. How should I store my baked goods to keep them fresh?
To ensure your treats remain delicious, we recommend storing them in an airtight container. Specific storage instructions for each item (e.g., room temperature or refrigerated) can be provided upon request or will be included with your order.
10. What is your cancellation or refund policy?
We understand that plans can change. Please contact us as soon as possible if you need to cancel or reschedule your order. Orders canceled with sufficient notice may be eligible for a partial or full refund, depending on the stage of preparation.
11. Can I request a custom cake or a specific design?
We love creating unique bakes for your special events! Please contact us with your custom request, including details like size, flavor, and design ideas. We will let you know if we can accommodate your request and provide a quote.
12. What payment methods do you accept?
We accept payment via PayNow. Full payment or a deposit is required to confirm your order.
13. Do you offer discounts for bulk orders?
Yes, we may offer special pricing for large or bulk orders. Please contact us to discuss your needs and we will provide a customized quote.